The Next Evolution of ReadyLoan®: BankSouth Mortgage Partners with Tidalwave

Technology should make the mortgage process work more efficiently without losing the personal guidance that matters along the way. That idea is behind the latest evolution of ReadyLoan®, BankSouth Mortgage’s digital mortgage experience.

BankSouth Mortgage has partnered with Tidalwave, whose AI-native SOLO™ platform now powers the technology behind ReadyLoan®. The change brings purpose-built mortgage AI into the experience to help automate key parts of the lending process.

What Is Changing With ReadyLoan®?

ReadyLoan® is still ReadyLoan®. It remains the BankSouth Mortgage digital mortgage experience that borrowers know. The change is behind the scenes, where SOLO™ now provides the point-of-sale technology that powers the experience.

SOLO™ is built specifically for mortgage lending and uses AI to automate tasks such as document review, data entry, and loan processing. That means more of the repetitive work can happen behind the scenes, creating greater efficiency while giving loan officers more time to focus on their clients and relationships.

Why Did BankSouth Mortgage Choose Tidalwave?

For BankSouth Mortgage, the decision was about more than adding a new feature. It was about the full experience and choosing technology that can continue to evolve alongside the needs of borrowers and mortgage professionals.

“We chose Tidalwave because it reflects so much of what we’re building together: speed, precision, innovation, an exceptional user experience, and a relentless commitment to continuous improvement. Great performance is not about one feature. It is about the full experience. Our move to Tidalwave SOLO is about giving our team the tools to serve our customers even better.”

– Kim Nelson, CEO, BankSouth Mortgage

What Does AI Mean for the Mortgage Experience?

The AI behind SOLO™ is designed to do more than answer questions. It can take action on specific tasks within the mortgage process, allowing mortgage professionals to stay focused on communication, guidance, and the decisions that require human expertise.

“AI has the potential to fundamentally change how work moves through the mortgage process. With SOLO, we’re bringing that capability into ReadyLoan® in a practical way, automating work that can be handled by technology while giving our teams better information and more time to focus on the decisions and interactions that need a human touch. Just as important, Tidalwave gives us a platform that can continue to evolve as the technology does.”

– Tom Masci, SVP, Technology & Data Analytics, BankSouth Mortgage

What Does This Mean for Clients and Business Partners?

For clients, the evolution of ReadyLoan® is designed to create a more efficient digital mortgage experience. For real estate and referral partners, it supports the lending teams serving the clients they refer to BankSouth Mortgage.

The technology works in the background, but the purpose is straightforward: reduce friction where technology can help and preserve the personal support people expect when making an important financial decision.

What Does This Mean for BankSouth Mortgage Loan Officers?

For loan officers, greater automation can mean less time spent on work that technology can handle and more time available for clients, partners, and the conversations that move relationships forward.

That matters not only to the mortgage experience, but also to the business a loan officer can build. With more time to advise clients, strengthen referral relationships, and pursue new opportunities, loan officers can focus more of their energy on the work that drives their business forward.

It is part of how BankSouth Mortgage creates an environment where loan officers can thrive, with technology designed to support them as trusted advisors and help them grow.

ReadyLoan® is evolving not to replace the human side of mortgage lending, but to give our loan officers technology that supports it.

A Shared Focus on the Future of Mortgage Lending

BankSouth Mortgage and Tidalwave share a focus on using technology to improve how the mortgage process works while continuing to evolve with the industry.

“Most lenders are still processing loans the same way they did a decade ago. BankSouth Mortgage made a different call. By building ReadyLoan® on SOLO™, they’re not just adding AI to the process, they’re changing how the work moves. That’s the difference between a feature and a structural shift.”

Diane Yu, Founder and CEO, Tidalwave

Creating a Better Mortgage Experience for Everyone It Touches

ReadyLoan® has always been about the experience surrounding the mortgage process. With SOLO™ now powering the technology behind it, BankSouth Mortgage is continuing that evolution with greater automation and efficiency while keeping people at the center.

It is another step toward creating a mortgage experience that works for everyone it touches.