Customer Reviews

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Customer Reviews

We’re committed to giving our customers the best possible service and to make the
home financing process as efficient, stress-free and pleasant as possible.

6698

Total customer reviews

99.4%

Would recommend BankSouth Mortgage to friends and family

4.97

Average Rating

5
Ratings
6718
Total Reviews

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Devin Washington
Posted on October 18, 2026
5.0
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Courtney Coppage
Posted on October 15, 2026
5.0
We had a wonderful experience working with Nikki and her team! Everyone was super friendly, informative, and helpful throughout the entire process. They made everything easy and stress-free, answered our questions, and kept us informed every step of the way. We are so thankful for their help and would highly recommend them to anyone looking for a smooth mortgage process!
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Savion Knight
Posted on October 14, 2026
5.0
I cannot thank Kristy Ragsdale and her amazing team at BankSouth Mortgage enough for helping me through my homebuying journey! From beginning to end, Kristy and her team were professional, knowledgeable, responsive, and extremely helpful. They made the entire process smooth and stress-free, always keeping me informed, answering my questions, and making sure everything stayed on track.
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Mark Patterson
Posted on October 12, 2026
5.0
I had a great experience working with my Joy Brown throughout the home-buying process. She was professional, knowledgeable, and helpful every step of the way. Joy B. kept me informed, answered my questions, and worked hard to get my loan approved. Buying a home is a major milestone, and I truly appreciate Joy B. dedication and support in helping make it happen. I would definitely recommend Joy Brown from BankSouth Mortgage to anyone looking to purchase a home.
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Mark Patterson
Posted on October 12, 2026
5.0
I had a great experience working with my Joy Brown throughout the home-buying process. She was professional, knowledgeable, and helpful every step of the way. Joy B. kept me informed, answered my questions, and worked hard to get my loan approved. Buying a home is a major milestone, and I truly appreciate Joy B. dedication and support in helping make it happen. I would definitely recommend Joy Brown from BankSouth Mortgage to anyone looking to purchase a home.
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John Marshall Harvey
Posted on October 11, 2026
5.0
Jennifer at Bank South was the absolute best I have ever had the pleasure of working with! She was super attentive to every detail and jumped through so many hoops to get me approved. If I could give her 1 million stars, I would! I worked with numerous mortgage lender over the last six months and none of them gave me the confidence I needed to do business with them! Jennifer took every measure to ensure that I got exactly what I wanted! I am writing this review as I enjoy my first relaxing Sunday evening in my new home! Thank you to Jennifer and Bank South for Securing the financing on my new home!
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Veronica Proctor
Posted on October 8, 2026
5.0
In my opinion Teresa Downey is #1 and I will definitely refer her to anyone that asks. The very Best!
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Hailey Best
Posted on October 7, 2026
5.0
Joy and her team at Bank South were very organized and communicative during the process of buying my first home, they made sure to inform me at every step of the process and checked in frequently if I ever had any questions or concerns. I would definitely recommend them to everyone! Thank you all so much!
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Deborah Bragdon
Posted on October 7, 2026
5.0
Nikki goes above and beyond!!!
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Jennifer Samuel
Posted on October 4, 2026
5.0
Hi Kristy, I just wanted to take a moment to thank you for all of your help throughout my homebuying process. I truly appreciate your expertise, patience, and understanding, especially when things didn’t go exactly according to plan and there were some delays along the way. You were always willing to check in, answer my questions, and make sure everything was moving in the right direction. Your communication and reassurance made what could have been a very stressful process feel much more manageable. I’m genuinely grateful for the time and care you put into helping me get to the finish line. Thank you again for everything you did and for being so patient and supportive throughout the process. It was truly a pleasure working with you!
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CATHY GODFREY
Posted on October 4, 2026
5.0
Joy and her team Is Amazing. Joy knows her stuff. She is helpful and will make sure she goes to the end of the line for you. Great service. Also have to mention Rebecca who was apart of the team. Great people to work with.
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Kimberly Dyer
Posted on October 2, 2026
5.0
I Appreciate everything you do for our mutual clients. Excellent job getting us Closed on time.
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Kimberly Dyer
Posted on October 2, 2026
5.0
I Appreciate everything you do for our mutual clients. Excellent job getting us Closed on time.
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Wanda wanda
Posted on October 1, 2026
5.0
1st time home-buyer me and my husband. Ms.Carol work the numbers to help me and my family to be in our home before the holidays were so excited thank you and your team so much...
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ronald brown
Posted on September 29, 2026
5.0
The service provided by BankSouth was exceptional. I could not have found a better banker who was able to make me relax through this stressful process. She was engaging, informative, and very attentive to my needs and concerns, even after the closing. I am well pleased.
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Dazzlin Thompson
Posted on September 29, 2026
5.0
It was a pleasure working with Jennifer McCranie as we bought our first home. She made the lending process feel easy and was knowledgeable every step of the way. Jennifer was always responsive and answered my calls, even when I had what felt like a thousand questions. She took the time to answer them and made sure we understood what was happening at each stage. We’re so grateful Jennifer helped us close on our first home. The world would be a better place with more Jennifer’s around!
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Tasha Johnson
Posted on September 28, 2026
5.0
My name is Tasha Johnson when I first met Miss Carol she is an awesome young lady. Then I got me in the team. I really appreciate everything that Miss Carol and her team has done for me and my family. She is the best Lady as a lender to help, she listen she understand what you go through and stuff. I really really appreciate Miss Carol for anything that she has done for me and my family. If I had to do it all again I would love for her to be my Linda anytime so I want to say thank you Miss Carol to you and your team for everything that y’all had done for me and my family. I really appreciate it.
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Angelique Cash
Posted on September 27, 2026
5.0
I’m so grateful for the wonderful service I received from Sharon Simons throughout my home\-buying journey Sharon was knowledgeable, patient, responsive, and truly went above and beyond to help me navigate the process. Buying a home can be stressful, but she made me feel supported and informed every step of the way. She took the time to answer my questions, explain things clearly, and work hard to help make my homeownership dream a reality. I truly appreciate Sharon’s professionalism, dedication, and the personal care she showed me throughout the entire process. If you’re looking for a loan officer who genuinely cares about her clients and is willing to go the extra mile, I highly recommend Sharon Simons! Thank you, Sharon, for helping make this journey such a special and memorable experience. I’m so happy to finally call my house HOME!
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Madhuri Kurup
Posted on September 27, 2026
5.0
Stephanie worked with us personally, and was amazing. Application of a loan can be quite stressful, but this process was made so much easier by her personal communications. They were times when she would reach out to us when important documents had to be signed. Moreover, we were conducting the entire business remotely And without her help it would not have been a good experience.
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Amit Patel
Posted on September 26, 2026
5.0
Sachi is great as always!
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Tasha Johnson
Posted on September 26, 2026
5.0
Good afternoon I want to say the team Miss Carol is awesome. They did everything to get where I’m at now. I really appreciate them for not giving up on me and everything. She taught me through a lot of stuff and I really appreciate her and her team. She is the best person to have Miss Carol I want to say thank you again. I really really really appreciate you. The words can ever say I really really appreciate you.
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Kenneth Gillson
Posted on September 26, 2026
5.0
Joy was very thorough and her team guided us through the process flawlessly!
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Brandon G
Posted on September 25, 2026
5.0
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Gary Banks
Posted on September 24, 2026
5.0
The whole Bank south te was awesome to work with
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Michael Weldon
Posted on September 23, 2026
5.0
Nikki was extremely helpful throughout the loan process and made closing easy and simple.
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Andrew Muraski
Posted on September 21, 2026
5.0
Great to work with!
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Kayah Lane
Posted on September 19, 2026
5.0
Amazing experience!!! Love Teresa!
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tori gibbs
Posted on September 15, 2026
5.0
Kristy gave great customer care and advice through this entire process. She proved over and beyond that she wanted to earn my business and I value that. She took so much time explaining the details of the loan and offered me the best bang for my buck. No one wants to buy a house in this economy, but sometimes you just have to do what you have to do. As a first time home owner, she gave me the care and time I needed. I highly recommend Kristy and Banksouth based on my experience.
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Santoria Hambolu
Posted on September 15, 2026
5.0
Kristy gave great customer care and advice through this entire process. She proved over and beyond that she wanted to earn my business and I value that. She took so much time explaining the details of the loan and offered me the best bang for my buck. No one wants to buy a house in this economy, but sometimes you just have to do what you have to do. As a first time home owner, she gave me the care and time I needed. I highly recommend Kristy and Banksouth based on my experience.
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Natalia Hunter
Posted on September 15, 2026
5.0
I had the pleasure of working with Kristy Ragsdale, and she did an excellent job. She was professional, knowledgeable, responsive, and took the time to guide everyone in the right direction throughout the mortgage process. I was very happy with their experience, which is always extremely important to me when I refer someone I trust. I was very pleased with how Kristy handled everything and would absolutely feel confident referring other people to her.
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Natalia Hunter
Posted on September 15, 2026
5.0
I had the pleasure of referring one of my clients to Kristy Ragsdale for their mortgage, and she did an excellent job. She was professional, knowledgeable, responsive, and took the time to guide my clients in the right direction throughout the process. My clients were very happy with their experience, which is always extremely important to me when I refer someone I trust. I was very pleased with how Kristy handled everything and would absolutely feel confident referring future clients to her.
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Ryan Coble
Posted on September 15, 2026
5.0
Anne and her team were absolutely fantastic. If you need a home loan or refi/Heloc, I highly recommend her.
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Natalia Hunter
Posted on September 15, 2026
5.0
I had the pleasure of working with Kristy Ragsdale, and she did an excellent job. She was professional, knowledgeable, responsive, and took the time to guide everyone in the right direction throughout the mortgage process. I was very happy with their experience, which is always extremely important to me when I refer someone I trust. I was very pleased with how Kristy handled everything and would absolutely feel confident referring other people to her.
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Andreas Krampe Gnt Bruegger
Posted on September 14, 2026
5.0
Shawn went above and beyond, and I appreciate that he made the effort of being there in person for my closing.
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David Moffatt
Posted on September 10, 2026
5.0
We have used Anne for loans for two different homes, first homes for our two kids and now, for our 2nd home/rental property. Anne and BankSouth have provided us excellent service again and again.
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Clyde Johnson
Posted on September 9, 2026
5.0
Shawn Stufflebeam was a huge help in the purchase of our house. I had not been through the house purchasing process in fifty years and Shawn explained everything and made me feel comfortable. I would highly recommend Shawn and his team. Clyde Johnson
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Ralph Eidson
Posted on September 7, 2026
5.0
Teresa was and is amazing. This is our 3rd home and we have used her on all 3. I tell people all the time call Teresa.
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Ernesto Perez
Posted on September 6, 2026
5.0
Jennifer was amazing throughout our house buying process. Her patience was a real standout when our original financing had to be diverted to other expenses and we went dark for a few months. The friendliness and support we received when we came back to finish our house hunting mission made us feel at ease and took some of the stress off of making the next big leap in our lives. We owe Jennifer and the folks at Bank South Mortgage a lot and hope we can repay their professional kindness and support by being good stewards of our forever home! -The Perez Family
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Nina Eidson
Posted on September 5, 2026
5.0
When your mortgage team feels like family, how can you go wrong? Thank you Teresa and Team for caring for us and making dreams come true.
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Lee Vandiver
Posted on September 3, 2026
5.0
Jones’s wonderful. Had clear communication throughout and she fought for me to get a lower interest rate. I’m very grateful to Joy.
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Stacy Mcnair
Posted on September 1, 2026
5.0
Kristy was very easy to work along the entire process. The entire team made sure I understand the process step by step. Thank you to Kristy!
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Clyde Johnson
Posted on September 1, 2026
5.0
Shawn was great and made the loan process as easy as possible. Shawn is very personable and very good at communicating. He walked me through the entire loan process explaining everything along the way. I felt very comfortable and confident that I was making the right move. I feel very lucky that I had Shawn helping me with the loan process. Clyde Johnson (636)244-0316
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Juan Pablo Lopez
Posted on August 27, 2026
5.0
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Leslie Trest
Posted on August 27, 2026
5.0
My experience with Bell South has been extremely organized and efficient. Kristy has been so easy to communicate and work with. My questions were always answered in a timely manner and emails kept me informed as the status of my loan. Closing was seamless!
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Susan Latham
Posted on August 27, 2026
5.0
As usual, Anne Atkins made the loan prices so easy and stress free! Anne has been my loan officer for my past three loan needs and it has always been a great experience! Thanks, Anne!
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Celii Ozco
Posted on August 27, 2026
5.0
Great service! Joy and Iva and everyone I dealt with was very helpful, went above and beyond to help and answer all our questions.
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Jim Beckman
Posted on August 24, 2026
5.0
Kristy did any excellent job from the first day we connected for our new home. She went out of her way to make the process user friendly and reasonable. She also has continued to be responsive since our loan was solid with trying to connect us with our new servicer who has been incredibly difficult to deal with so far. I highly recommend her!
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Kathleen Mobley
Posted on August 24, 2026
5.0
Carla was very knowledgeable and so helpful. We really enjoyed working with her!
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Yongsung Cho
Posted on August 23, 2026
5.0
Thanks to your hard work and dedication, our family is moving into our new home very happily. Appreciate it, Shachi.
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Bryan Ramirez
Posted on August 23, 2026
5.0
Teresa and her team were amazing. She went above and beyond and made it happen. Her communication and commitment was top notch. 100% would recommend
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Steven Zhang
Posted on August 22, 2026
5.0
Shawn was very personable. We definitely felt like he was on our side and he went above and beyond with guiding us through different aspects of our loan process.
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steven zhang
Posted on August 20, 2026
5.0
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Stella Adebayo
Posted on August 19, 2026
5.0
We had a wonderful experience working with Kristy throughout the home-buying process. She was professional, knowledgeable, responsive, and always willing to answer our questions and explain each step clearly. She kept us updated throughout the entire process and made sure everything stayed on track all the way through closing. Buying a home can be stressful, but her guidance, patience, and excellent communication made the process much smoother for us. We truly appreciate all of her hard work and dedication in helping us become homeowners. We would definitely recommend her to anyone looking for a reliable and supportive mortgage loan officer. Thank you for helping make our homeownership dream a reality!
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Stella Adebayo
Posted on August 19, 2026
5.0
We had a great experience working with our Kristy. She was professional, responsive, and kept us informed throughout the entire process. She made everything smooth and stress-free from start to closing. We truly appreciate her support and would highly recommend her!
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Albert Bodunrin
Posted on August 19, 2026
5.0
Kristy was so nice to work with and she's also knowledgeable
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Zane Nolte
Posted on August 18, 2026
5.0
Highly recommend working with Shachi. She got us the best rate and was always available (and patient) to answer my questions!
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Lavella Marshall
Posted on August 16, 2026
5.0
Nikki Rodgers was extremely helpful and informative. And have lots of patience when I had questions. I would definitely recommend her to anybody she was the best and made buying my home so much fun!!
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Peter Frost
Posted on August 16, 2026
5.0
I really enjoyed the service. From the very beginning of my refinance process it was clear and precise. We were kept informed at all times. If there was anything we needed to know, we were informed immediately. A first rate operation. I highly recommend there banking services.
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Kevin Padia
Posted on August 13, 2026
5.0
Very helpful had a great experience with you
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Pam Eatman
Posted on August 11, 2026
5.0
Fantastic communication, smooth process
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Antwonette Lumpkin-boyer
Posted on August 11, 2026
5.0
Kristy Ragsdale was very professional and knowledgeable. She was familiar with the things I needed ensuring everything was done in a timely manner.
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Ricky Boyd
Posted on August 10, 2026
5.0
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Mary Rathbone
Posted on August 10, 2026
5.0
Brian was great. Low pressure, high engagement, honest and thorough.
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Terri Stroud
Posted on August 10, 2026
5.0
Jimmy was very helpful and answered all of the many questions that I had during the process.
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Martin Maldonado
Posted on August 10, 2026
5.0
I am just so glad that this team was professional and up front vs trying to play games with numbers. Thank you
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Peter Frost
Posted on August 9, 2026
5.0
Very nice people. Kept me up to date on my mortgage process. I definitely recommend anyone to bank south mortgage team. Thank you.
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Laurence Williams
Posted on August 9, 2026
5.0
Teresa and her team was nothing short of amazing. Extremely quick in response and answered every question I could think of. Even a few that I didn't. When I met her in person at the closing, we instantly clicked and talked like we were old friends. These are the types of business connections I cherish. The ones that make me feel like I'm being taken care of my a friend and not just a client/number. Thank you again Teresa for everything.
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Jake Peterman
Posted on August 7, 2026
5.0
Nikki is very professional and a great communicator. She always goes above and beyond for her clients.
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Corey Bonds
Posted on August 7, 2026
5.0
Nikki and the BSMortgage team were kind, clear, creative, and incredibly helpful in our unique situation! I can’t recommend Nikki highly enough!
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Isabel Diebolt
Posted on August 6, 2026
5.0
Joy was absolutely amazing. As a first time homebuyer the process can be very stressful. She made sure to answer all of our many questions and walk us through every process. So thankful for her and her team!
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Kevin Padia
Posted on August 4, 2026
5.0
Very professional kept me up to date with my to do list
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Emerald
Posted on August 1, 2026
5.0
100 of of 5 Stars – Carol is the advocate every first-time homebuyer needs! As first-time homebuyers/inquirers with endless questions, working with Carol is an absolute dream. She is incredibly patient and responsive, taking the time to answer every single question we had along the way. It’s rare to find a lender who genuinely feels like they are in your corner, but Carol truly advocates for her clients and goes above and beyond for them. We felt supported and informed, and we couldn't recommend her more highly!
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Sasho Damyanovski
Posted on August 1, 2026
5.0
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[email protected]
Posted on July 31, 2026
5.0
Everyone at Bank South mortgage was a pleasure to work with. Their patience while explaining the process was admirable.
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Linda Howard
Posted on July 31, 2026
5.0
Thank you Kristy for working this deal out, my client is so happy
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Ebru Pinar
Posted on July 27, 2026
5.0
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Ronald Hollingsworth
Posted on July 26, 2026
5.0
Jennifer and her support team was amazing tip top customer service experience Awesome Sauce!
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Lakesha Buckley
Posted on July 23, 2026
5.0
Nikki was very helpful to me. When I spoke with her and told her my situation she worked very expeditiously to review my documents and get them over to underwriting. She was the turning point to me being able to put an offer in on my home before anyone else could. During the process she was always available when I had questions or needed something from her. Nikki was also very knowledgeable and skilled at what she does. Her expertise in her scope of practice was exceptional. I recommend her highly. Thank you Nikki for all of your help.
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Jack Jones
Posted on July 23, 2026
5.0
Kristy and her team was great to work with and made the process smooth and simple. When we need a mortgage or refi in the future we will be rescheduling out to Kristy.
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Alan Dixon
Posted on July 23, 2026
5.0
Stephanie is great in all aspects and we appreciate her support!
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Matthew Kiefer
Posted on July 20, 2026
5.0
I had a great experience working with Brian and his team for our refinance transaction. Communication was top notch and couldn't have been happier with the process.
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Matthew Kiefer
Posted on July 20, 2026
5.0
Great working with Brian and his team. Communication was top notch and they made the experience stress free.
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Rodrikis Walker
Posted on July 17, 2026
5.0
Kristy and her team are awesome and worked with me every step of the way and made certain that I became a proud first time home owner.
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Lesia Martin
Posted on July 17, 2026
5.0
Joy and team did a great job keeping me informed during the process.
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Henok “HWondem” Wondem
Posted on July 16, 2026
5.0
Team was very helpful. They move fast and were very responsive!
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Steven Smith
Posted on July 15, 2026
5.0
One of the most professional and supportive experiences I have ever had financing a property. Exceptional work by Ms. Schretter with much of that being accomplished after normal work hours, on weekends and on holidays. Highly recommend.
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Steven Smith
Posted on July 15, 2026
5.0
Hands down the most personal and supportive experience I have ever had financing a home. Due to the volatility and competitiveness in the buyer's side of the market, several time sensitive tasks were necessary to acquire the home I chose. Ms. Schretter accomplished all of these in a timely manner with much of that work occurring after normal work hours, on weekends and holidays. I couldn't have asked for more. Highly recommend.
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Jasmine Kent
Posted on July 14, 2026
5.0
Carol is amazing as always! She and her team are very communicative, professional and honest. Carol has shown lots of experience and tenacity when it comes to navigating difficult transactions and situations. I would highly recommend her to anyone! She will always be my preferred loan officer.
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Jeremy Paz
Posted on July 13, 2026
5.0
Brian was awesome. He made all the things happen. He communicated daily and kept me in loop throughout the entire process. I couldn’t be for the friend that gave me his contact info. Thanks Brian!
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Susie Brown
Posted on July 13, 2026
5.0
The best Team ever thank you so much ☺️
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Christie Jones
Posted on July 13, 2026
5.0
Carol was thorough and made the process as easy as getting a mortgage can be! Highly recommend.
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Lisa Thompson
Posted on July 5, 2026
5.0
Shawn worked OT on this file. These buyers had a few credit challenges, but Shawn put in the extra work and was committed to getting us to the closing table on time - and he did! Highly recommend Shawn, his lending expertise and work ethic.
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Carla Rice
Posted on July 4, 2026
5.0
Brian and his team did an outstanding job with our cash-out refinance. The entire process was handled professionally and efficiently, and they kept us informed every step of the way. They were always available to answer questions and made what could have been a complicated process feel easy. We appreciate their hard work and highly recommend Brian and his team to anyone considering a refinance or home loan.
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Sean Preston
Posted on July 3, 2026
5.0
Brian has been awesome answering any and all questions I had. I appreciate how quick he handled things and how detailed his explanations were.
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Laurel Beaty
Posted on July 3, 2026
5.0
The best!!!! Helped me so much, very sweet.
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S “Ellis” Ellis
Posted on July 3, 2026
5.0
The process was easy and smooth !!!! I recommend South bank
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Tamika Hibbert
Posted on July 3, 2026
5.0
Brian was excellent throughout the entire process. He made the homeowners' experience seamless and positive by providing exceptional support every step of the way. His professionalism, responsiveness, and dedication helped make the entire journey a great experience.
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Christy Alan
Posted on July 3, 2026
5.0
Phenomenal!
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Janel Varnadoe
Posted on July 1, 2026
5.0
Carol and her team were absolutely amazing! They were patient, knowledgeable, responsive, and kept us informed every step of the way. They worked tirelessly to get our loan to the finish line, and we couldn't be more grateful for their dedication and support. I highly recommend Carol and her team to anyone looking for an exceptional mortgage experience!
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Tamika Hibbert
Posted on July 1, 2026
5.0
Brian was excellent throughout the entire process. He made the homeowners' experience seamless and positive by providing exceptional support every step of the way. His professionalism, responsiveness, and dedication helped make the entire journey a great experience.

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BankSouth Mortgage Company, LLC, NMLS #690971, is a wholly owned subsidiary of BankSouth, NMLS #688851, a federal savings bank and Member FDIC. BankSouth Mortgage Company, LLC, is not a bank or other depository institution and is not FDIC-insured. Alabama Consumer Credit License #MC 21415 DBA LoanSouth Mortgage.