Customer Reviews

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Michael T W

SAVANNAH - GA

Posted on September 24, 2023

5.0

for Carol Schretter

This is maybe the third or fourth time that Carol has helped me. I have noticed when I have gone to others for professional guidance repeatedly there service sometimes lags a little. But Carol has been the same professional, helpful person from the first until recently. I forgot the communication. Carol is top notch in my book.

Reply from Carol Schretter

Mike, you are so kind to take the time for this review. Your words really make me proud. I look forward to serving you again!

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Stacey J

DECATUR - GA

Posted on September 24, 2023

5.0

for Stephen Hester

We recently worked with Stephen Hester at BankSouth Mortgage to purchase our new home. He was very easy to work with and kept in constant contact with us to help us through the process. Our closing went smoothly with no issues.

Reply from Stephen Hester

Thank you, Stacey! I am sorry I could not make the closing but it was great meeting and your husband through FaceTime!

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Joy S M

FAIRMOUNT - GA

Posted on September 24, 2023

5.0

for Jan Wagner

Jan is the best! I’ve enjoyed working with her & her coworkers - very professional & responsive. Doesn’t get much better than that.

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Nimia F

LINCOLNTON - GA

Posted on September 24, 2023

5.0

for Jennifer Gross

Jennifer is very knowledgeable on what she does, communication was outstanding she is very friendly and she'll get your loan approved! I'll recommend her to any family or friend. Thank you Jennifer!

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Phillip J S

DALLAS - GA

Posted on September 24, 2023

5.0

for Jan Wagner

Jan was always available and communicated with us very well. I felt much more confident during the whole process because of the help we received from Jan.

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Robert L S

MACON - GA

Posted on September 23, 2023

5.0

for Greg Clements

Greg and his team makes the whole process efficient and idiot-proof for a person as busy and unknowledgeable as myself. This is my second closing with the team and it was awesome.

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Carol S S

SANTA ROSA BEACH - FL

Posted on September 23, 2023

5.0

for Chris Philmon

Wonderful working with Chris and his team!

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Jessica E C

DALLAS - GA

Posted on September 23, 2023

5.0

for Jan Wagner

Jan was wonderful to work with! Quick to answer questions and always there to help!

Reply from Jan Wagner

Thank you for your kind words. I amt glad all worked out with the closing, and you will be moving into your 1st home, so exciting! Please stay in touch and reach out anytime. Referrals are always appreciated.

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Jose F

LINCOLNTON - GA

Posted on September 22, 2023

5.0

for Jennifer Gross

Jennifer help and knowledge was essential for our easy process and closing.

Reply from Jennifer Gross

Thank you so much, Jose! We appreciate your business and are always here to help!

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Vincent A

BROOKHAVEN - GA

Posted on September 22, 2023

5.0

for Shannon Bradshaw

Third time working with Shannon on a home mortgage and she is the best! Terrific knowledge, level of service, communication, etc. Top notch all around.

Reply from Shannon Bradshaw

Thank you, Vinny. I am grateful to have had the opportunity to work with you again. The home is beautiful. Actually, it is stunning. You work so hard to achieve this milestone, and I wish you all the best! Please remain in touch. Maybe I will stop by for a visit to the wine cellar or the pool!

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Holly E P

LAVONIA - GA

Posted on September 22, 2023

5.0

for Christie Paulk

Christie and her team did a wonderful job helping me get my home! I would recommend them to anyone.

Reply from Christie Paulk

I'm overjoyed for you Holly! Helping you secure your home was our utmost priority, and we're glad we could get it done. Your recommendation means a lot to us. Thank you for taking the time to share your experience and for choosing BankSouth Mortgage. We're here for any future needs. Best, Christie Paulk.

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Anurag A

COLLEGE PARK - GA

Posted on September 22, 2023

5.0

for Laura Brown

Great service and communication.

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Travis H B

ATHENS - GA

Posted on September 21, 2023

5.0

for Christie Paulk

Thanks for your help!

Reply from Christie Paulk

It was a pleasure working with you, Travis. If you need any further assistance, feel free to reach out anytime. Best, Christie Paulk.

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Sean K

NORTH AUGUSTA - SC

Posted on September 21, 2023

5.0

for Jennifer Gross

Thank you for the great support

Reply from Jennifer Gross

Thank you, Sean! We enjoyed working with you!

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Thomas C S J

SAVANNAH - GA

Posted on September 21, 2023

5.0

for Carol Schretter

Working with Carol is always a breeze. This is our third home we have bought with her help and we look forward to the next one. Thank you for everything Carol!

Reply from Carol Schretter

Thanks, Tommy. I am very honored to help you with your financing. Your files are a breeze, too!

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Nicholas P

SENOIA - GA

Posted on September 21, 2023

5.0

for Angela Hanner

Communication was great. Always had great advice to share when I wasn’t sure of something

Reply from Angela Hanner

I'm absolutely thrilled to hear that you had a positive experience with my services, Nick. Open, clear communication is a priority for me, and I'm glad to know that my advice was helpful to you during uncertain moments. Thank you for taking the time to leave such a wonderful review and for the perfect rating. It was my pleasure to assist you. I look forward to any future opportunities to serve your mortgage needs. Best, Angela Hanner, BankSouth Mortgage

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Kimberly A H

SENOIA - GA

Posted on September 21, 2023

5.0

for Liz Taylor

Liz was amazing to work with-

Reply from Liz Taylor

Thank you so much Kim. I enjoyed working with you and Kevin on the construction financing for your beautiful dream home!

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Phillip F

GROVETOWN - GA

Posted on September 20, 2023

5.0

for Jennifer Gross

Ms Jennifer, Is trust worthy, honest, & personable!

Reply from Jennifer Gross

Thank you, Phillip! You were a pleasure to work with!

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Meghan E C

Bethlehem - GA

Posted on September 20, 2023

5.0

for Christie Paulk

Christie and her team have been absolutely amazing! We were extremely unhappy with our previous lender option due to a lack of communication and transparency, and we ultimately decided to make a switch at the last minute. BankSouth surpassed our expectations and made the entire process much less confusing and stressful, especially for turning around a loan from start to finish in 30 days! I am very impressed by the communication and overall business practices of BankSouth. I would like to give a shout out to Christie and Alicia and I will always do business with and recommend BankSouth because of their efforts! Thank you again for your help with our first home purchase ever!

Reply from Christie Paulk

WOW! Thank you so much for your glowing review, Meghan! I'm thrilled to hear that my team and I were able to alleviate some of the stress and confusion often associated with the mortgage process. Your kind words truly mean a lot to us. It was a pleasure working with you on your first home purchase! We appreciate your willingness to recommend BankSouth Mortgage in the future. Thank you again for choosing us to be a part of such an exciting milestone in your life.

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Diana K

NORTH AUGUSTA - SC

Posted on September 19, 2023

5.0

for Jennifer Gross

Jennifer and Patti are fantastic. The clear communication & fast response exceeded all expectations. BankSouth process, procedure, technology & customer service are excellent! Highly recommended. Note: This is my 7th property but my first time with BankSouth Mortgage. In the future I will use BSM again.

Reply from Jennifer Gross

Thank you for trusting my team to assist with your most recent property! You were such a pleasure to work with and we look forward to assisting you again very soon.

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Heather P

KENNESAW - GA

Posted on September 19, 2023

5.0

for Kim King

Kim was extremely patient with me and my busy schedule- she would send me e-mails with information, as well as follow up texts/calls to touch base and reiterate the most important information/upcoming deadlines. I cannot thank Kim enough- I could not have been able to navigate the home buying process without her!

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Michael K

Acworth - GA

Posted on September 19, 2023

5.0

for Brian Williams

Brian, was responsive and answered any question I had. Great to work with and a very nice guy. I will work with him again.

Reply from Brian Williams

Thank you very much for your feedback, Michael. It was an absolute pleasure working with you, and I'm glad I could assist you in your home buying journey. I'm delighted to know you found my services helpful. I appreciate your willingness to consider working with me again in the future. Thanks again for the perfect rating!

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Russell R

ALPHARETTA - GA

Posted on September 18, 2023

5.0

for DC Aiken

DC Aiken of BankSouth was immediately responsive upon our first meeting and tailored an innovative solution that fit my particular need. Despite my specific lending needs for this transaction not seemingly having a long-term benefit for BankSouth, DC nevertheless put my interests first in structuring my loan.

Reply from DC Aiken

I'm sincerely delighted to hear that our meeting and solution met your needs, Russell. Your specific situation provided a unique opportunity to think outside the box and put your interests first, which is always a priority at BankSouth Mortgage. Thank you for your 5-star review and for entrusting your lending needs to us. We hope to assist you again in the future.

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Sarah L O

AUGUSTA - GA

Posted on September 18, 2023

5.0

for Sharon Simons

Sharon and Patti were both an excellent resource during our mortgage process! They were always quick to respond and on top of everything. We are so grateful for their support and advice.

Reply from Sharon Simons

Thank you so much for your kind words, Sarah! I'm thrilled to hear that you found our services helpful during your mortgage process. Patti and I aim to provide the best support and advice to our clients, and it's so rewarding to hear when we've succeeded in making the process smoother. We appreciate your 5-star rating and your acknowledgement. It was a pleasure to assist you and we're here if you need any further support. Thank you once again for choosing BankSouth Mortgage.

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William D G

ATHENS - GA

Posted on September 17, 2023

5.0

for Cleveland Miller

Cleveland is awesome and a very dedicated individual, he will go out of his way to help which is amazing.

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Lisa C D

CARTERSVILLE - GA

Posted on September 17, 2023

5.0

for Joy Brown

Wonderful service!!!

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Md R A

VALDOSTA - GA

Posted on September 17, 2023

5.0

for Nikki Rodgers

She is supper.

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Chandler D

ROME - GA

Posted on September 17, 2023

5.0

for Jennifer Gross

Jennifer went above and beyond to prepare our loan, and put us in great hands every step of the way. She and her team were quick to respond, transparent about our options, never ignored our questions, helped us navigate the app, and moved the process along smoothly so that we could be in our new home before my husband started his job. Thank you Jennifer!

Reply from Jennifer Gross

Thank you, Chandler! You were a pleasure to work with. I hope you and your husband have a smooth transition to your new city. Congratulations on your new home!

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William B

GUYTON - GA

Posted on September 16, 2023

5.0

for Aaron Sharp

Mr. Aaron always keep me up to date on what was going on in the buying process and if there was ever a mistake he would fix it almost immediately.

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Jeanita P

GUYTON - GA

Posted on September 16, 2023

5.0

for Aaron Sharp

Aaron was great to work with! He answered all my questions and explained everything in detail, awesome experience!

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Lea R B

MARIETTA - GA

Posted on September 15, 2023

5.0

for Jan Wagner

Jan was very patient and helpful while I was trying to purchase a ranch style home to bring my critically ill husband home from Rehab while getting our current home ready to be sold. I can not begin to sing her praises enough!!!

Reply from Jan Wagner

Lea, It was a pleasure working with you. I will keep you and Mark in my prayers. Please reach out anytime I can assist you or friends and family.

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Keith A L

EVANS - GA

Posted on September 15, 2023

5.0

for Sharon Simons

Sharon was absolutely amazing to work with. She is always on the ball with everything that is needed. She understands what it takes to get you to the closing table. She treats you like family and is always available. I have always used Sharon for all of my lending needs and she is the one I refer anyone to when they are buying a home. Both of my children have also used Sharon for their lending needs. Her years of experience in real estate and mortgage lending just can’t be matched. Bank South is a fantastic bank top to bottom. If you are looking for someone to make you home buying experience one to remember then call Sharon Simons today! Keith Lawrence

Reply from Sharon Simons

Thank you so much, Keith, for your generous review and continuous support. It's always a pleasure to assist you and your family with your lending needs. Your confidence in my expertise is greatly appreciated. At BankSouth Mortgage, we pride ourselves on our commitment to providing the best service possible, and hearing such positive feedback from clients like you makes it all worthwhile. Looking forward to assisting you again in the future! Best, Sharon Simons

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Norma D D C

MARIETTA - GA

Posted on September 15, 2023

5.0

for Ivan Ramirez

Everyone is polite, friendly and respectful.

Reply from Ivan Ramirez

I'm truly humbled by your kind words, Norma. It was an absolute pleasure to assist you. At BankSouth Mortgage, we always strive to deliver the highest level of service to our valued clients. Your positive feedback validates our efforts and it's greatly appreciated. Should you need any further assistance in the future, don't hesitate to reach out. Thank you once again for the perfect rating! - Ivan Ramirez

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Kayla E

LAKELAND - GA

Posted on September 14, 2023

5.0

for Jennifer McCranie

Jennifer and her team made the home buying process so easy and they were very informative anytime we had questions!

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Shaquille T J

BETHLEHEM - GA

Posted on September 14, 2023

5.0

for Christie Paulk

Great communication and very knowledgeable and helpful throughout the process!

Reply from Christie Paulk

Thank you so much, Shaquille! I'm thrilled to hear that you found our communication effective and our knowledge helpful throughout your experience with BankSouth Mortgage. It was truly a pleasure to work with you. Your 5-star review means a lot to me. If you ever need anything in the future, don't hesitate to reach out. Thanks again!

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William J F

STATESBORO - GA

Posted on September 14, 2023

5.0

for Rickey Powell

Thank you Mr. Rickey!

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Steven H

MARIETTA - GA

Posted on September 13, 2023

5.0

for Jan Wagner

Jan has been amazing in helping me getting the right mortgage for my needs. She is easily accessible by phone and the communication has been smooth. Definitely recommend

Reply from Jan Wagner

Thank you, Steven. You were definately a pleasure and i look forward to more transactions together. Reach out when you are ready.

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Mary H L

EVANS - GA

Posted on September 13, 2023

5.0

for Sharon Simons

Sharon has been amazing helping us navigate a very complicated loan process. She is always quick to respond with answers to questions and always professional. We will continue to recommend her to our friends and family.

Reply from Sharon Simons

Thank you so much, Mary, for your kind words and excellent rating! I'm so thrilled to hear you felt supported throughout the loan process. It's my aim to ensure a seamless experience and I'm glad I was able to assist you. Your willingness to recommend me to your friends and family means a lot and I look forward to serving you all in the future. Best wishes!

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MELISSA W

VALDOSTA - GA

Posted on September 13, 2023

5.0

for Jennifer McCranie

Jennifer and Donnie were so helpful and walked us through every step of the way, even all the set backs they were right there with us explaining what was going on!! We can't thank them enough and are so happy we made it to our goal of owning our home. Best Team Ever!

Reply from Jennifer McCranie

Hey Melissa, I hope you and Collin are enjoying your home sweet home! 🏡 I just wanted to take a moment to express my gratitude for your kind words and for your trust in me as your mortgage partner. It was fantastic working with you, and I hope you've settled into your new place comfortably. If you know of any friends or family who are thinking about their own mortgage journey and could use some guidance, I'd be absolutely thrilled if you could send them my way. Your recommendation carries a lot of weight, and I'd be honored to help them navigate the path to homeownership. Feel free to share my contact information or let them know about your positive experience. And, of course, remind them that mentioning your name will get you a special treat! Thanks again for choosing us as your mortgage team. Your support means the world to me, and I look forward to assisting your referrals with the same expertise and care! Kindest regards, Jennifer McCranie

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Jason E

ACWORTH - GA

Posted on September 12, 2023

5.0

for DC Aiken

Great working

Reply from DC Aiken

I'm thrilled to hear you had such a positive experience, Jason! Thank you for giving BankSouth Mortgage a perfect rating. Your feedback assures me that we are doing our job correctly, and it's always rewarding to know our work is appreciated. I look forward to assisting you with any future needs. Thanks again!

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Dale J O S

CARROLLTON - GA

Posted on September 12, 2023

5.0

for Greg Clements

From the beginning to the end of this home mortgage experience was amazing, the customer was excellent, what a great team to work with God Bless

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Brian B

SANDY SPGS - GA

Posted on September 12, 2023

5.0

for Shannon Bradshaw

excellent support and communication throughout the process

Reply from Shannon Bradshaw

Thank you for these comments Brian. I know your days are packed with e-mails and action items. You taking the time to respond to the review means a lot. I am glad we had the opportunity to work together, and hope your move is progressing. There is always so much to do before you can truly relax. The home is beautiful. If I can help with any other needs in the future, you have a direct line to me always. All the best to you and your family, Shannon

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Abel A

SMYRNA - GA

Posted on September 11, 2023

5.0

for DC Aiken

DC Aiken was extremely knowledgable and helpful through the home buying process. He was always willing to take time to explain various concepts and industry trends to help me make an educated decision on how I wanted to proceed with my home purchase. He took calls on vacation and spent much of his time making sure I got the support I needed. I would recommend DC Aiken and his team to anyone buying a home!

Reply from DC Aiken

Thank you Abel....it was a pleasure working with you can congratulations on your new home :)

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Amanda D

TIFTON - GA

Posted on September 11, 2023

5.0

for Rickey Powell

Rickey was very quick to respond to questions and explained things in a clear matter. He knows what he is talking about and was very helpful during the process.

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Laura E S

DAYTONA BEACH - FL

Posted on September 9, 2023

5.0

for Carla Estep

All around pleasure working with Carla.

Reply from Carla Estep

It was my pleasure to help with your mortgage.

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Harry J Z

ATLANTA - GA

Posted on September 9, 2023

5.0

for Liz Taylor

Professional, responsive service

Reply from Liz Taylor

Thank you Jim! Hope you enjoy your new home!

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Timothy J J

GREENSBORO - GA

Posted on September 9, 2023

5.0

for Jerry Fowler

Easy process.

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Timothy D S

ACWORTH - GA

Posted on September 8, 2023

5.0

for Joy Brown

Joy and her team were a pleasure to work with.

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Patti M K

ACWORTH - GA

Posted on September 8, 2023

5.0

for Joy Brown

Joy Brown and the entire Bank South Team made my mortgage process seamless and stress free! Amazing service and always helpful with any questions I had.

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William L C I

ATHENS - GA

Posted on September 8, 2023

5.0

for Christie Paulk

Christie was extremely responsive and transparent.

Reply from Christie Paulk

Thank you so much for your kind words, William. I'm delighted to hear that you had such a positive experience. I look forward to the opportunity to serve you again in the future. Thank you for the 5-star rating!

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