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Teresa Downey

Teresa Downey

VP, Producing Production Manager

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Q&A with Teresa Downey

What made you decide to be a BankSouth Loan Officer?

I didn’t. My career chose me. I started working in the mortgage industry in 1988 as a part-time employee. My role grew from junior processor through the operations side, including underwriting. I joined the sales team as a production partner to a top producer in 2001 and began originating my own book of business in 2012.

What accomplishments you’re most proud of?

Raising my children. I have 2 adult children. Both are successful. Both have a strong work ethic and treat others with kindness and respect. They’ve both told me that their father and I showed them what love looked like and how to treat other people.

What is your biggest success professionally? Why was it a big success?

Being awarded the rising star award in 2012. That was my first year originating my own book of business. It was a statement from the leadership that they believed in me and that YES, I could do this.

What makes you different than others in your profession?

I will still meet a client in person. In a time that everything is digital, I find that the borrowers and agents in the area that I serve still like to meet in person. I will meet them in person for application and I attend 90% of my closings. I consider my support staff as equal teammates and I recognize that they are a very important part of the transaction from the beginning to the end. I think it’s important to make them feel valued.

What do you enjoy doing on weekends?

In the fall, I watch college football with my sister. In the summer, I spend time on the lake, we have a pontoon boat. We enjoy having our friends join us. I have a new grandbaby so I spend the weekends visiting him.

Flashback to when you were 10 years old. What do you want to be when you grow up? Why?

I wanted to be a school teacher. I don’t know why. I had a chalk board and I taught my friends math and cursive writing. Maybe I’m not too far off from that now. The majority of my business is first time home buyers. In a way, I am a teacher.

Bio of Teresa Downey

Teresa offers a customizable communication platform based on the needs of the client and real estate agent. Teresa will meet you where you are in your real estate journey.  From purchasing your first home, building a custom home, downsizing for your empty nest, purchasing your dream vacation home, or investing in real estate for the rental market, she’s here to help you get there.


Awards

Mortgage Market Interest Rates

Interest rates for mortgages can vary significantly from one borrower to the next based on the specific details of the transaction. Some of the main factors that affect the interest rate are credit score, down payment or loan-to-value, the type of mortgage, and how long the interest rate is locked.

The information below depicts average rates on a national level. These rates are not specific to BankSouth Mortgage but are provided to give a general idea of where rates are nationally for different loan types. This information is calculated from actual locked rates with customers across 35% of all mortgage transactions nationwide.

Information in this chart is for illustrative purposes only and is not intended as an advertisement. This is not a commitment to lend and does not guarantee the availability of any particular product or interest rate. Rates/terms illustrated in the chart may not be available through BankSouth Mortgage. Rates and information in this chart are powered by OBMMI™ (“Optimal Blue Mortgage Market Indices”). The OBMMI™ methodology takes the average rate of all appropriate interest rates locked through the Optimal Blue, LLC (“Optimal Blue”) product and pricing engine (“PPE”) on a given day. No adjustments to the rates that account for buy-up or buy-down decisions made by individuals are performed. These indices leverage data from Optimal Blue PPE lock requests (approximately 35% of all locks nationwide) aggregated daily and updated nightly with the previous day’s locks. Weekends and holidays are excluded. All applicable product types are included unless otherwise specified. The content contained on this chart is that of Optimal Blue and may change at any time without notice. Optimal Blue makes commercially reasonable efforts to provide reliable information, however it does not guarantee that the information is accurate, current, or suitable for any particular purpose. In addition, this content is, therefore, provided on an “as is” basis and Optimal Blue makes no warranty, guarantee, or promise, concerning the accuracy or timeliness of indices listed and maintained by Optimal Blue nor is Optimal Blue responsible in any manner for any damages whether direct, indirect, special, or consequential, howsoever caused, arising out of use of this web site, or reliance on the information it contains.

What Customers Say About Teresa Downey

4.9
Ratings
429
Total Reviews

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M
Magen Elizabeth Bateman
Posted on April 19, 2024
5.0
Teresa made this a very smooth and easy process and answered all of my questions.
K
Kisha V Freeman
Posted on April 14, 2024
5.0
The service that my husband and I received from Teresa was top notch from the day of our first meeting through closing. Teresa kept us informed throughout the process and walked with us every step of the way for a smooth closing day. We would definitely choose BankSouth again!
E
Eric C Freeman
Posted on April 14, 2024
5.0
My Lender didn’t start with a Bank!It started with a Great Person and Team!My Agent for the Loan communicated and assured Us on every issue.and step.Teresa and Casey were there anytime and any day,Even after Hours!We Truly appreciate The efforts and time with House Buying Experience.Shout to Our Agent Narda from Smith And Douglas Homes in Georgia!!And Keller Williams Our Real Estate Agent Norma!She was Great too!!
M
Marybelle Huertas
Posted on April 8, 2024
5.0
We were very pleased with our mortgage process. Teresa Downey gave us suggestions how to pay down a few credit cards to obtain a better interest rate and we followed her advise. We were able to close with the interest rate we wanted. Chelsea Phillips was also amazing. She returned my calls and followed up immediately with any questions concerns we had. This was absolutely a great experience and would recommend using Bank South Mortgage and the whole team for a very positive and stress free home mortgage loan process.
J
Jaymes Hollis
Posted on April 7, 2024
5.0
Very efficient, and helpful when it came to the important stuff.
H
Herbert Huertas
Posted on April 4, 2024
5.0
We had a great experience with Teresa Downey & Chelsea Phillips. The mortgage process is always a cumbersome one but they both made this process very easy and not stressful at all. Thank you both for all your help in obtaining our dream home.
A
Alexis Raston
Posted on February 29, 2024
5.0
Teresa Downey & Chelsea Philips were extremely nice & helpful. This was our first time purchasing a home & we were able to ask them for clarity or help with any questions. They communicated very well & made the process of purchasing a home smooth.
Reply from Teresa Downey
I'm truly grateful for your kind words and the high rating, Alexis. It was my absolute pleasure assisting you in your home buying journey. I'm glad we could provide the help and clarity you needed. Chelsea and I aim to make the process as smooth as possible for all of our clients. Thank you for choosing BankSouth Mortgage. We're here if you ever need any further assistance.
A
Andrew Michael Welsh
Posted on February 11, 2024
5.0
Teresa and the Bank South team made the experience one I won’t soon forget. They took care of me in all the ways I would expect and took great ownership of the process. I would recommend them to anyone.
Reply from Teresa Downey
I'm truly grateful for your kind words, Andrew. It's always rewarding to hear that our efforts at BankSouth Mortgage resonated with our clients. Our team takes great pride in the work we do, and your recommendation means so much to us. It was a pleasure working with you!
E
Edward Woodward Smith Jr.
Posted on January 27, 2024
5.0
Teresa and her team were great. They treated you like family and were willing to help if you had any questions or concerns.
Reply from Teresa Downey
I'm thrilled to hear that you had such a positive experience with my team and I. We believe in treating our clients like family and doing whatever we can to assist with all their questions and concerns. Your kind words and high rating truly mean a lot to us. We strive to provide excellent service every time. If you have any more questions or need help in the future, please do not hesitate to reach out. Thank you so much for choosing BankSouth Mortgage, Edward!
M
Melissa Gil Robidoux
Posted on January 18, 2024
5.0
Teresa was very helpful and patient during our most stressful moments. We discussed different loan options that would work best for our situation which enabled our loan to close on time and within budget. The entire team was very helpful. We were super excited to close on our new home.
Reply from Teresa Downey
I'm so grateful for your kind words and glowing review, Melissa. It was a pleasure to assist you through the loan process. We strive to provide the best options tailored to each unique situation, and I'm delighted to hear we were able to help meet your goals on time and within budget. Your excitement about closing on your new home brings me immense satisfaction. Remember, the team at BankSouth Mortgage is always here for you. Thank you once again for entrusting us with this important step in your life.
A
Adan Fraire Bernal
Posted on January 3, 2024
5.0
Thank you for all your help and your patience during this process. We really appreciate how smooth this process went.
Reply from Teresa Downey
I'm thrilled to hear that you found the process smooth and satisfactory, Adan. Your kind words mean a lot and it was sincerely my pleasure to assist you. At BankSouth Mortgage, we strive to provide the best service possible and it's always rewarding to hear positive feedback. Thank you for taking the time to leave a review, and if you have any future needs or questions, please don't hesitate to reach out.
R
Robert Squires
Posted on December 27, 2023
5.0
Teresa was very efficent and answered all my questions well.
Reply from Teresa Downey
Thank you so much for your kind words and the excellent rating, Robert. I'm thrilled to hear that you were satisfied with my service. Your feedback means a lot to me and the BankSouth Mortgage team. Should you have any further questions or need assistance in the future, please do not hesitate to reach out. Thanks again!
Z
Zulma Y Garcia Romero
Posted on December 21, 2023
5.0
Everyone was so nice and welcoming. Every question I had they gladly answered and help me understand everything that I didn’t. I want to thank everyone during this process.
Reply from Teresa Downey
I'm thrilled to hear such positive feedback, Zulma! It's always our priority at BankSouth Mortgage to ensure our clients feel comfortable and well-informed throughout the entire process. Thank you for trusting us with your mortgage needs, your satisfaction is our success. Don't hesitate to reach out if you have any future questions. We're here to help.
E
Erma L Johnson
Posted on December 21, 2023
5.0
Teresa Downey was very helpful and understanding for older folks who are not computer savvy. She was very patient with my wife and I, what a wonderful lady to work with.
Reply from Teresa Downey
I'm incredibly grateful for your kind words, Erma. It was truly a pleasure serving you. Assisting clients like you makes my work at BankSouth Mortgage so fulfilling. I'm always here to help you navigate through the process. Thank you again for the wonderful review and the 5-star rating.
C
Chloe Laine Nordeste
Posted on December 8, 2023
5.0
Teresa and her team were all wonderful to work with! They made this experience so easy for us and we are so grateful!
Reply from Teresa Downey
I'm incredibly grateful for your kind words, Chloe. It was truly a pleasure to work with you and assist in making the experience as seamless as possible. Everyone at BankSouth Mortgage, including myself, strives for this level of service. Your feedback not only helps us, but it also helps other future clients. Thank you once again for your trust and a fantastic 5-star review. Looking forward to our future interactions.
T
Tyler James Nordeste
Posted on December 7, 2023
5.0
Teresa Downey was absolutely wonderful in assisting us with the mortgage loan process. This is our first home and Teresa was very helpful and knowledgeable and made sure to keep us informed during every step of the loan process. I will refer Teresa to any one of my friends or family looking to buy a home. 10/10 would recommend working with BankSouth and Teresa Downey!
Reply from Teresa Downey
Thank you so much, Tyler. I'm happy to hear that you had a positive experience with the mortgage loan process. As a first-time homeowner, it's important to feel secure and well-informed, and I'm glad I could provide that experience for you. Your recommendation is the highest compliment and it's greatly appreciated. I look forward to serving your friends and family in the future. Remember, I'm always here to assist you with any future mortgage needs. Thanks again for choosing BankSouth Mortgage and myself for your home loan.
B
Blake Evan Moore
Posted on December 7, 2023
5.0
Fantastic experience. Teresa and her team made what we thought would be a stressful experience very straight forward and stress free. Highly recommend!
Reply from Teresa Downey
I'm thrilled to know that you had a fantastic experience with us, Blake! Making the process straightforward and stress-free for our clients is always our ultimate goal. Your recommendation means a lot to me and my team at BankSouth Mortgage. We're here if you need anything in the future. Thanks for taking the time to share your feedback. - Teresa Downey
A
Alonso Sanchez
Posted on December 2, 2023
5.0
Since the first day Teresa was so helpful and always kept us in communication, I recommend her 100 %.
Reply from Teresa Downey
Thank you so much for your kind words, Alonso! I'm very glad to hear that you felt well informed and supported during the process. Your recommendation means a lot to me. It was a pleasure to work with you, and should you need anything in the future, please don't hesitate to reach out. Best wishes and once again thank you for choosing BankSouth Mortgage.
S
Surit Genesis Sanchez
Posted on December 1, 2023
5.0
A great lender, helps you from begging to end all questions answered and always updating with every step until the end. I would recommend her to anyone.
Reply from Teresa Downey
I'm incredibly grateful for your kind words and stellar 5-star review, Surit! It was my pleasure to assist you throughout your journey with BankSouth Mortgage. I thrive on providing thorough information and ensuring my clients are always updated every step of the way. Thank you for your recommendation; it means a lot to me. If you ever need any further assistance, please do not hesitate to reach out.
C
Cade Cameron Vo
Posted on November 26, 2023
5.0
Did amazing
Reply from Teresa Downey
I'm happy to hear that you had a positive experience, Cade! Your kind words mean a lot to me and to our team at BankSouth Mortgage. Our main goal is to provide amazing service, and I'm glad to know that we were successful in doing so. Thank you for taking the time to leave this fantastic review and for the 5-star rating. It was a pleasure to work with you.

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