Empire Team

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Empire Team Lenders

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About Empire Team

We're unique because of our longevity!  We’ve been in the mortgage industry for quite a while and have served as The Empire Team for the last eight years.  We complement each other’s strengths and work together to serve our clients.  Most of our clients are first-time home buyers. It gives us such a feeling of fulfillment to help and guide them during the entire process so that they feel confident and comfortable in making a decision that fits their unique needs the best. Words that are used most often to describe our team and the level of service we provide are experts, patient, and accurate.  This is not a reputation you come by overnight.  It’s a proven means of doing consistent business time and again for each and every client.  We are experts in our market because we are local; we know the neighborhoods; we understand the ebb and flow of the market and have a deep understanding of the products we offer.  Since most of our clients are first-time home buyers, we feel that education is the key element in their home-buying journey.  We are in the process with each applicant from the beginning to the end, making sure they understand what is going on and why.  When serving all parties in the loan process, the client and agents alike, we make it a priority to be available to answer questions in a timely manner and speak to the questions being asked, expertly!


Total Reviews
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Yash S M
Posted on January 26, 2024
She did very well keeping things organized and smooth. Very nice to work with and answered all questions we had. Thank you!
Reply from Shachi Bhardwaj
I deeply appreciate your kind words and the five-star rating, Yash. It's always my aim to keep the process as smooth and organized as possible. I'm glad to hear that I was able to help answer all of your questions. Thank you for choosing to work with us at BankSouth Mortgage. Looking forward to assisting you again in the future!
Jennifer S G
Posted on January 3, 2024
Shachi and her team were great to work with! Highly recommended.
Reply from Shachi Bhardwaj
I am delighted to hear that you had a positive experience, Jennifer! It was a pleasure assisting you and your kind words sincerely mean a lot. Your recommendation is greatly appreciated. Thank you for choosing BankSouth Mortgage and do not hesitate to reach out if you ever need any further assistance. Best wishes!
Sharla E
Posted on December 21, 2023
Excellent service.
Reply from Shachi Bhardwaj
I truly appreciate your kind words, Sharla. It was my absolute pleasure to assist you. Your feedback means a lot to us here at BankSouth Mortgage. We strive to provide excellent service to all of our customers. Thank you for your 5-star rating! Looking forward to serving you again in the future. Best Regards, Shachi Bhardwaj
Jacob W
Posted on December 15, 2023
She was very responsive and attentive throughout the home buying process.
Reply from Shachi Bhardwaj
Thank you, Jacob, for your kind words and the perfect rating. I'm thrilled to hear that you were satisfied with the service provided during your home buying process. Your feedback is highly appreciated and will assist in striving to maintain the level of responsiveness and attentiveness you've experienced. It was a pleasure working with you and BankSouth Mortgage always looks forward to serving you in the future.
Hemanth D
Posted on December 8, 2023
I recently had the pleasure of working with Shachi, and our experience was exceptionally positive. Shachi consistently provided prompt responses, demonstrating excellent customer service. She was always available to address my inquiries and concerns, fostering a sense of reliability and support throughout the process. The entire process was streamlined, and the team worked diligently to ensure a fast and hassle-free experience. This quick turnaround not only saved time but also showcased dedication to meeting our needs promptly. The efficiency was evident in the speedy closing of the transaction. Overall, our interaction with Shachi was marked by professionalism, efficiency, and a genuine commitment to serving the best interests of the client. I would highly recommend to anyone seeking a positive and stress-free experience.
Reply from Shachi Bhardwaj
Thank you so much, Hemanth, for the superb rating and the detailed review. I am thrilled to hear that your experience was positive and that you found the process to be streamlined and efficient. It was an absolute pleasure working with you as well, and I am glad I could address all your inquiries and concerns promptly, making the process hassle-free for you. At BankSouth Mortgage, we strive to provide excellent customer service, and your feedback affirms the hard work we put in every day. I look forward to the opportunity of serving you in the future. Again, thank you for the recommendation!
Lance D
Posted on February 21, 2024
Wonderful experience, very knowledgeable and works fast!!
George L R
Posted on January 26, 2024
Brian helped us navigate our Construction to Perm Loan and was very helpful getting us thru the process. He was very responsive to our questions and was able to provide quick and helpful answers. We would recommend him to any of our friends that might need Mortgage Loans.
Reply from Brian Williams
Thank you very much, Larry, for your kind words. It was a pleasure to assist you with your Construction to Perm Loan process. Your recommendation means a lot to me and BankSouth Mortgage.
Christopher J
Posted on January 14, 2024
Brian has gave us great advice all through the process and alway kept in good contact with us.
Erin B M
Posted on December 29, 2023
Brian is very knowledgeable and BankSouth is very easy to work with!
Reply from Brian Williams
Erin, thank you for the kind review! It's always a pleasure working with you and Steve. Have a Happy and Healthy New Year!
Megan E C
Posted on December 20, 2023
Brian has been an essential aspect of my home buying experience. As a first time homebuyer, Brian’s knowledge and advice made the experience less stressful - my husband and I knew we could rely on Brian to help us understand the mortgage processes. Brian was always available and made a point of checking in, even if that was on the weekend! The time he put into getting to know us, our needs, and providing information made such a positive impact on our experience. Brian’s enthusiasm and helpfulness far exceeded my expectations. You can easily tell from speaking with him that he loves what he does, a great quality anyone in the mortgage buying process should find essential. I cannot speak highly enough of Brian and his work - he should be anyone’s “go to” on all mortgage needs!
Reply from Brian Williams
Thank you so much, Megan, for your incredibly kind words and the 5-star rating. I'm thrilled to hear how positive your experience was as a first-time homebuyer. It was a pleasure to guide you and Blair through the mortgage process and to be available for any questions you had. Your high praise means a lot to me. Thanks again for choosing me as your “go to” for all your mortgage needs. Be sure to get in touch if you need any more assistance in the future.

The Mortgage and Lending Services You Need

There are a lot of different types of mortgages out there. Our job is to find you the right one. We’ll help you understand how your home financing works for you when you close and for decades to come.

Your mortgage isn’t far away. A customized mortgage plan puts you in control with down payments and mortgage payments that make sense for your lending needs. You can take the steps to this investment in your future.

It’s your life. It’s your future. We’re here to make it happen for you.

Multiple, standard mortgage options for qualifying homebuyers and homeowners.

Create your dream home with a loan that provides funds to cover the cost of building or rehabilitating a home.

Mortgages insured by the Federal Housing Administration requiring lower minimum credit scores and down payments - especially popular with first-time homebuyers.

A USDA home loan helps low to moderate income families buy affordable homes in rural areas.

Replace your old mortgage with a new one to lower your rate, reduce your loan term, or cash out home equity.

Special financing for military veterans, service members, and surviving spouses offering favorable terms with options to buy, build, renovate, or refinance a primary residence.

VA loans, USDA loans, FHA loans and other options that help buyers finance their new home while putting less money down.

For buyers considering higher-end properties – Jumbo loans can help provide the financing you need.

Want to fix up your existing home? A renovation loan gives you the funds to make those renovations updates to your home.

Mortgage Ready When You Are with ReadyLoan®

What can ReadyLoan® do for you?

Explore your mortgage options with calculators that help you understand how much you may qualify to borrow and what future payments might be look like.

Ready to look for a home? A preapproval gives you – and sellers – confidence that you’re ready for the next step.

Apply anytime and anywhere - from your phone or tablet. No waiting, No paper. No need to visit a loan office.

Submit required documents and forms through our state-of-the-art app with our encrypted and secure portal.

Check the status of your mortgage and see what steps are ahead in the process.

Securely communicate with your loan officer and agent if you have questions or need to provide other information.

Review your closing package and sign most documents prior to closing.

Apply Online

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Mortgages Don’t Have To Be Scary

Buying a home is a big deal. You deserve clear language, clear timelines, and clear expectations. At BankSouth Mortgage, we believe that your lender should be on your side.

We’ll make sure you feel comfortable with your choices, confident in your decisions, and informed every step of the way.

Learn how the process will work, meet the people you’ll be working with, and get the information you need to move forward.

What Happens After I Prequalify?

Step 1

Initial Mortgage Consultation

When you begin thinking about buying a home, contact BankSouth Mortgage to get prequalified. A prequalification gives you an estimate of the size of mortgage loan you qualify for based on your credit history, income, and assets. At this time, your mortgage banker will discuss loan options, down payment requirements, and current interest rates. Simply follow this link to securely apply online. This will give your loan officer the preliminary information they need to determine your prequalification. This is also the perfect time to get set up with our electronic portal to make it easier to securely exchange documents and information throughout the mortgage process.

Step 2

Initiate Loan Application

Once you go under contract, we will provide you with an initial list of documentation needed to begin processing your loan. Quickly providing all requested documentation is essential to moving through the loan process without delays. Also, your BankSouth Mortgage expert will discuss locking in your interest rate and encourage you to get a hazard insurance quote from an insurance agent.

Step 3


Once we have a complete application, we will prepare a packet of disclosures for you to sign. Included in these disclosures is the Loan Estimate, which contains information on the cost of your loan. It is very important to review this closely and talk to your loan officer about any questions you may have. Revisions to your loan later on in the process may push your closing date back. It is extremely important for you to sign and return all disclosures within 24 hours from receipt. Any delay with returning your disclosures may delay your closing. Fees for your appraisal will be collected once we have received your disclosures and payment information.

Step 4

Estimated Market Value

Once you have received your Loan Estimate and disclosed your intent to proceed, BankSouth Mortgage will order your title work and appraisal. The appraisal process identifies the market value for the property. These generally take at least 10 days from the date requested to delivery. As soon as we receive the appraisal, we will provide you and your realtor* with a copy.

*We commit to providing timely and accurate information to your realtor when prior authorization is received from you.

Step 5

Loan Processing

Next, the loan moves to a loan processor, who reviews the file to ensure all the proper documentation is included. You may be contacted to provide any outstanding or additional items, and verifications of employment, etc. may be obtained. Once all the requested information is gathered, the loan will be passed on to underwriting so that a final determination can be made. By this point in the process, please try to limit changes to your contract to ensure a smooth closing.

Step 6


An underwriter will investigate the information in the file and make the final decision on the loan approval. Underwriting can take as little as one day and up to two weeks, depending on the type of transaction and market conditions. Because each loan is unique, it is common practice for the underwriter to request additional documentation to support what was submitted in the original file. We will notify you if additional items are needed, as well as when a final decision has been made.

Step 7

Review Your Closing Disclosure

A critical component of the loan process is YOUR confirming receipt by signing the Closing Disclosure (CD) a minimum of 3 business days before closing. This document further reviews the cost of your loan. BankSouth Mortgage makes every effort to send you this document with ample time to review. However, due to the often expedited nature of the mortgage process, you may receive this document close to the third day prior to closing deadline. As soon as you are able to review this document, it is imperative you sign and return it as quickly as possible. Signing only confirms your receipt of the CD. This integral step requires close communication with your lender to ensure an on-time closing.

Step 8


Three days after you return your signed Closing Disclosure, you are able to close on your loan! Depending on the amount due at closing, you may need to send a wire to the closing attorney. At the closing, you and the seller will be required to sign the final loan closing documents. After the closing documents are signed, BankSouth Mortgage will wire funds for the amount of the loan to the closing agent. The closing agent will disperse the funds. The deed that transfers the title from the seller to you will be sent to the county in which the home is located to be recorded. You will receive the original deed once it has been recorded along with your owner’s title insurance policy if you purchased insurance at closing.


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