Empire Team

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Empire Team Lenders

Shachi Bhardwaj
Senior Loan Officer
NMLS ID#: 200704
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Brian A. Williams
VP, Producing Production Manager
NMLS ID#: 545226
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About Empire Team

We're unique because of our longevity!  We’ve been in the mortgage industry for quite a while and have served as The Empire Team for the last eight years.  We complement each other’s strengths and work together to serve our clients.  Most of our clients are first-time home buyers. It gives us such a feeling of fulfillment to help and guide them during the entire process so that they feel confident and comfortable in making a decision that fits their unique needs the best. Words that are used most often to describe our team and the level of service we provide are experts, patient, and accurate.  This is not a reputation you come by overnight.  It’s a proven means of doing consistent business time and again for each and every client.  We are experts in our market because we are local; we know the neighborhoods; we understand the ebb and flow of the market and have a deep understanding of the products we offer.  Since most of our clients are first-time home buyers, we feel that education is the key element in their home-buying journey.  We are in the process with each applicant from the beginning to the end, making sure they understand what is going on and why.  When serving all parties in the loan process, the client and agents alike, we make it a priority to be available to answer questions in a timely manner and speak to the questions being asked, expertly!

Reviews

4.96
Ratings
554
Total Reviews
Powered by Experience.com
A
Alpesh J P
DOUGLASVILLE - GA
Posted on April 4, 2024
5.0
for Shachi Bhardwaj
verified-review
Thank you very much
Reply from Shachi Bhardwaj
I'm very glad to hear that you had a positive experience, Alpesh! It's always rewarding to know that my effort is appreciated. Let me know if there's anything else I can assist you with in the future!
G
Gregg A
Alpharetta - Georgia
Posted on April 4, 2024
5.0
for Shachi Bhardwaj
Shashi and team were incredibly strong partners during the entire process from start to finish. They served as a valuable resource for questions and advice and were always very quick to respond day or night. Their customer service was exemplary and I would recommend Shashi and team to anyone with confidence.
Reply from Shachi Bhardwaj
Thanks Gregg! I'm extremely grateful for your kind words. My team and I at BankSouth Mortgage strive to deliver the best service possible, and your feedback serves as a wonderful affirmation of our efforts. We're always here to provide guidance and answer any questions you may have, at any time. It was a pleasure to assist you once again with your purchase. Thanks for recommending us, and don't hesitate to reach out if you need anything else in the future. Best wishes, Shachi Bhardwaj.
Y
Yash S M
ATLANTA - GA
Posted on January 26, 2024
5.0
for Shachi Bhardwaj
verified-review
She did very well keeping things organized and smooth. Very nice to work with and answered all questions we had. Thank you!
Reply from Shachi Bhardwaj
I deeply appreciate your kind words and the five-star rating, Yash. It's always my aim to keep the process as smooth and organized as possible. I'm glad to hear that I was able to help answer all of your questions. Thank you for choosing to work with us at BankSouth Mortgage. Looking forward to assisting you again in the future!
J
Jennifer S G
DAHLONEGA - GA
Posted on January 3, 2024
5.0
for Shachi Bhardwaj
verified-review
Shachi and her team were great to work with! Highly recommended.
Reply from Shachi Bhardwaj
I am delighted to hear that you had a positive experience, Jennifer! It was a pleasure assisting you and your kind words sincerely mean a lot. Your recommendation is greatly appreciated. Thank you for choosing BankSouth Mortgage and do not hesitate to reach out if you ever need any further assistance. Best wishes!
S
Sharla E
DAHLONEGA - GA
Posted on December 21, 2023
5.0
for Shachi Bhardwaj
verified-review
Excellent service.
Reply from Shachi Bhardwaj
I truly appreciate your kind words, Sharla. It was my absolute pleasure to assist you. Your feedback means a lot to us here at BankSouth Mortgage. We strive to provide excellent service to all of our customers. Thank you for your 5-star rating! Looking forward to serving you again in the future. Best Regards, Shachi Bhardwaj
K
Kimberly W
MAXTON - NC
Posted on April 23, 2024
5.0
for Brian Williams
verified-review
My experience with Brian Williams was great. He is professional, upfront, and knowledgeable. Brian provided me with great advice about my home loan and did not low ball me my loan is within my budget, he provided ideas towards the closing cost for my home purchase, and he was available to speak to within reason.
K
Kunie Y
ACWORTH - GA
Posted on April 22, 2024
5.0
for Brian Williams
verified-review
We are so grateful that we had him as our mortgage agent. We were first-time home buyers (also from another country) and didn't know almost anything about the process, but he was so patient and helped us a lot with explaining anything whenever we had questions or concerns. He is really experienced, knows situations, and most importantly we really felt that he was lavish with help for us to make us successful home-buyer! Great person to work with!
M
Masafumi Y
ACWORTH - GA
Posted on April 22, 2024
5.0
for Brian Williams
verified-review
We were a bit nervous when we started looking for a house because this was our first house buying experience. But we were very lucky, first because we could meet a great realtor, and second because we could meet Brian through the realtor! To begin with, he's a very nice person - you can really tell from his voice and the way he speaks on the phone. Indeed, he's very professional, supportive and responsive. We often emailed him to ask questions, then he always replied quickly, and on top of that, he always called us to make sure to explain it thoroughly and avoid misunderstanding. Importantly, his program is really competitive, and we could have very nice rate. This is also because we believed his advice about the rate predication. Well, the issue is, he is the only lender that we know, so we can't really tell you how better he is compared with other lenders, but we believe he's the best! By any chance, if we plan to buy a new home in the future, Brian will be our first and only choice. We have no hesitation in recommending him for your lender!
A
Anastasia R D
UNION POINT - GA
Posted on April 10, 2024
5.0
for Brian Williams
verified-review
Mr. Williams was by far the best mortgage loan officer I have ever worked with. His kind demeanour and deep understanding of the loan process along with his creative thinking are all qualities that not many professionals possess I will always reach out to Mr. Williams for any loan needs in the future and send all my friends his way
A
Antonio A J
MCDONOUGH - GA
Posted on April 10, 2024
5.0
for Brian Williams
verified-review
Everything

The Mortgage and Lending Services You Need

There are a lot of different types of mortgages out there. Our job is to find you the right one. We’ll help you understand how your home financing works for you when you close and for decades to come.

Your mortgage isn’t far away. A customized mortgage plan puts you in control with down payments and mortgage payments that make sense for your lending needs. You can take the steps to this investment in your future.

It’s your life. It’s your future. We’re here to make it happen for you.

Multiple, standard mortgage options for qualifying homebuyers and homeowners.

Create your dream home with a loan that provides funds to cover the cost of building or rehabilitating a home.

Mortgages insured by the Federal Housing Administration requiring lower minimum credit scores and down payments - especially popular with first-time homebuyers.

A USDA home loan helps low to moderate income families buy affordable homes in rural areas.

Replace your old mortgage with a new one to lower your rate, reduce your loan term, or cash out home equity.

Special financing for military veterans, service members, and surviving spouses offering favorable terms with options to buy, build, renovate, or refinance a primary residence.

VA loans, USDA loans, FHA loans and other options that help buyers finance their new home while putting less money down.

For buyers considering higher-end properties – Jumbo loans can help provide the financing you need.

Want to fix up your existing home? A renovation loan gives you the funds to make those renovations updates to your home.

Mortgage Ready When You Are with ReadyLoan®

What can ReadyLoan® do for you?

Explore your mortgage options with calculators that help you understand how much you may qualify to borrow and what future payments might be look like.

Ready to look for a home? A preapproval gives you – and sellers – confidence that you’re ready for the next step.

Apply anytime and anywhere - from your phone or tablet. No waiting, No paper. No need to visit a loan office.

Submit required documents and forms through our state-of-the-art app with our encrypted and secure portal.

Check the status of your mortgage and see what steps are ahead in the process.

Securely communicate with your loan officer and agent if you have questions or need to provide other information.

Review your closing package and sign most documents prior to closing.

Apply Online

Download the App

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Mortgages Don’t Have To Be Scary

Buying a home is a big deal. You deserve clear language, clear timelines, and clear expectations. At BankSouth Mortgage, we believe that your lender should be on your side.

We’ll make sure you feel comfortable with your choices, confident in your decisions, and informed every step of the way.

Learn how the process will work, meet the people you’ll be working with, and get the information you need to move forward.

What Happens After I Prequalify?

 
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Step 1

Initial Mortgage Consultation

When you begin thinking about buying a home, contact BankSouth Mortgage to get prequalified. A prequalification gives you an estimate of the size of mortgage loan you qualify for based on your credit history, income, and assets. At this time, your mortgage banker will discuss loan options, down payment requirements, and current interest rates. Simply follow this link to securely apply online. This will give your loan officer the preliminary information they need to determine your prequalification. This is also the perfect time to get set up with our electronic portal to make it easier to securely exchange documents and information throughout the mortgage process.

Step 2

Initiate Loan Application

Once you go under contract, we will provide you with an initial list of documentation needed to begin processing your loan. Quickly providing all requested documentation is essential to moving through the loan process without delays. Also, your BankSouth Mortgage expert will discuss locking in your interest rate and encourage you to get a hazard insurance quote from an insurance agent.

Step 3

Disclosures

Once we have a complete application, we will prepare a packet of disclosures for you to sign. Included in these disclosures is the Loan Estimate, which contains information on the cost of your loan. It is very important to review this closely and talk to your loan officer about any questions you may have. Revisions to your loan later on in the process may push your closing date back. It is extremely important for you to sign and return all disclosures within 24 hours from receipt. Any delay with returning your disclosures may delay your closing. Fees for your appraisal will be collected once we have received your disclosures and payment information.

Step 4

Estimated Market Value

Once you have received your Loan Estimate and disclosed your intent to proceed, BankSouth Mortgage will order your title work and appraisal. The appraisal process identifies the market value for the property. These generally take at least 10 days from the date requested to delivery. As soon as we receive the appraisal, we will provide you and your realtor* with a copy.

*We commit to providing timely and accurate information to your realtor when prior authorization is received from you.

Step 5

Loan Processing

Next, the loan moves to a loan processor, who reviews the file to ensure all the proper documentation is included. You may be contacted to provide any outstanding or additional items, and verifications of employment, etc. may be obtained. Once all the requested information is gathered, the loan will be passed on to underwriting so that a final determination can be made. By this point in the process, please try to limit changes to your contract to ensure a smooth closing.

Step 6

Underwriting

An underwriter will investigate the information in the file and make the final decision on the loan approval. Underwriting can take as little as one day and up to two weeks, depending on the type of transaction and market conditions. Because each loan is unique, it is common practice for the underwriter to request additional documentation to support what was submitted in the original file. We will notify you if additional items are needed, as well as when a final decision has been made.

Step 7

Review Your Closing Disclosure

A critical component of the loan process is YOUR confirming receipt by signing the Closing Disclosure (CD) a minimum of 3 business days before closing. This document further reviews the cost of your loan. BankSouth Mortgage makes every effort to send you this document with ample time to review. However, due to the often expedited nature of the mortgage process, you may receive this document close to the third day prior to closing deadline. As soon as you are able to review this document, it is imperative you sign and return it as quickly as possible. Signing only confirms your receipt of the CD. This integral step requires close communication with your lender to ensure an on-time closing.

Step 8

Closing!

Three days after you return your signed Closing Disclosure, you are able to close on your loan! Depending on the amount due at closing, you may need to send a wire to the closing attorney. At the closing, you and the seller will be required to sign the final loan closing documents. After the closing documents are signed, BankSouth Mortgage will wire funds for the amount of the loan to the closing agent. The closing agent will disperse the funds. The deed that transfers the title from the seller to you will be sent to the county in which the home is located to be recorded. You will receive the original deed once it has been recorded along with your owner’s title insurance policy if you purchased insurance at closing.

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